Communicate to Connect

This program focuses on communication and rapport. Communication is how business gets done, and rapport is crucial to effective communication. Rapport is not a soft skill, it is a foundational element within all effective communication. When we establish rapport with the people we communicate with in business, whether it’s with our staff and business partners, during contract negotiations or within a sales situation, trust increases. Trust is important within virtually all of our relationships, from close, personal relationships with our family and friends, to our everyday business dealings. Police detectives have to build trust and rapport with the likes of gang members, murderers and child molesters to help facilitate communication and reach the truth. These same skills and principles can be applied to improve your communication within your business dealings as well to help facilitate communication, build trust and reach positive outcomes with the people you communicate with.