Conducting effective interviews is often taken for granted by a lot of investigators and their supervisors. The assumption is that since we talk to people all the time at work and in social setting, we ask questions of our family and friends, we exchange information with people in our community on a regular basis and we often communicate like this without much difficulty, so it is assumed that we already have enough skills to conduct an effective interview.
Well, do you remember the old saying about what happens when you assume?
The dynamics are different within an investigative interview and the stakes are higher, so that is not the time to assume, that's the time to perform! The key to top performance in interviewing, like with any other skill, is training. You have to know how to ask questions properly so you don't contaminate the interview, you have to know where to focus questions, what topics are important, how to expand their information, how to assess if what they are saying is truthful or not, and on and on.
The Concord Police Department in Massachusetts is hosting a course on "Effective Interviewing Strategies" on June 11th and 12th. The information in this training course will help improve police officers and investigators gather and assess information from people more effectively. Click HERE form more details on this course!