I am looking forward to conducting training this fall at the Graylyn International Conference Center in Winston-Salem, North Carolina. This 55 acre location is so beautiful, the building is amazing and the staff is impeccable! With your training registration you will also have morning and afternoon coffee as well as an outstanding lunch!
On September 15th and 16th 2014, we are conducting “Investigative Statement Analysis & Cognitive Interviewing”. This training is for law enforcement professionals and it will enhance your ability to gather information from victims, witnesses, informants and suspects more effectively and it will also improve your ability to assess that information for credibility by distinguishing between truthfulness and deception!
On September 17th 2014 we are conducting training for business professionals, corporate and insurance investigators, and the private sector with “Truth, Deception & Effective Communication”. The skills that make a detective successful at extracting information from people, building rapport with very difficult personalities, getting confessions and reaching the truth are not simply detective skills, they are people skills! We live in a high-tech world but without solid communication and people skills your sales will suffer, you will fail more often at negotiations, and your business and personnel will never reach their full potential. Equip yourself and learn these techniques from someone who has practiced, not just researched, the science behind memory, truth, lies and deception for over two decades within law enforcement as a Detective Sergeant in the Major Crime Squad!
For more information on these courses, click the individual course link above, and for additional upcoming training, check out: http://truthsleuth.com/training/train-schedule.html. For information on the training location check out the video below!
I recently attended a training course by People Intell on Emotional Skills and Competencies. This course built upon previous training I have had on emotions and micro-expressions by Mark Frank and JJ Newberry. This type of training is often looked upon within the corporate and law enforcement environment as "soft skills", but reading and understanding emotions hardly makes you soft. Emotions are often what cause people to run into a burning building to save someone, to face fear head-on or to charge into battle knowing the risk of death is high. Emotions are powerful and move people into action, but emotions can also dangerous, and identifying emotions properly can help you assess any underlying problems before they explode, which is a crucial skill for law enforcement officers.
Understanding emotions will also help make you a better interviewer, allowing you to connect with people more effectively, and it will also make you a better interrogator, since having a better understanding of the emotional content of communication you will be able to identify conflicts in the individual’s emotions and the words and/or behavior, helping you to focus on areas to pursue as well as to identify indicators of possible deception.
If you are new to micro-expressions or would like to hear more, check out the link below to an NPR story on identifying lies.
Not too long ago I was engaged in a great conversation with a very nice, very interesting guy. Although I was enjoying the conversation and I was focused on what we were talking about, and I was engaged in the conversation, at the same time I had in the back of my mind that I was heading home in a few minutes, which I was looking forward to, and also I knew I had a long drive ahead of me and as more time went by there was a greater chance that I would get stuck in traffic. During our conversation, at one point I noticed that my right foot was a little further away from my body and it was pointing towards my car which was parked behind me and to my right. Being aware of my own body language, I realigned my feet to point in the direction of my conversational partner and finished our conversation appropriately, and then went on my way.
The subconscious mind is very powerful and it impacts our behavior, however most people don't recognize what other people's body language is saying let alone what their own body language is communicating to other people. I didn't intentionally move my foot in the direction of my car; it was my subconscious concern about my drive home, being late, hitting traffic etc. that changed my physical stance.
Such subtle behavior is important be aware of in ourselves as I did in this circumstance, so we can adjust our posture, behavior or other movements to ensure that our verbal and nonverbal behavior is saying the same thing! Failing to do so in this situation may have left my friend feeling like I wasn't interested in the conversation or that I didn't want to talk with him, which was not the case at all, which is why I realigned myself.
Picking up on these subtle behaviors in other people is important as well. In social situations like the one I mentioned above, if you notice similar behavior in the person you're talking with you can say something like, "Hey, I know you have to get going, but let's pick a time and get together again" or something like that. This may address their subconscious concerns and give them an easy out if they are anxious to leave.
In professional settings, like a detective during a police investigation or an insurance adjuster looking into a fraud claim, picking up on this behavior is crucial to interviewing success. It's important to see if you have rapport and engagement while interviewing a witness or victim, so if their feet (or even just one of them) are pointing away from you, you don't have their full engagement yet, or there may be something else going on you need to address. If you are talking with a potential suspect and his/her body shifts and the feet point away from you or towards the door on a particular question or at a particular point in their story, that is a strong signal that maybe they want to get out of there and avoid that area, topic or question, which would be your signal to focus on that spot further!
They key is context as well, recognizing that such behavior may not be only related to deception, but they in fact may be running late to get home too! The first thing is to be aware of it and then to address it and find out why the behavior was present during the conversation. You can't address what you don't recognize, and without proper training most people miss what other people say and do as well as what their own bodies are saying.
In any business, without solid communication and people skills your sales will suffer, you will fail more often at negotiations, and your business and personnel will never reach their full potential. To gain a competitive edge as a business owner or leader, it’s important to improve your ability to communicate effectively, develop rapport and evaluate the credibility of what people say and do. Being deceived in business can lead to poor investments and destructive partnerships as well as a breakdown of trust within your organization, ultimately impacting the health and quality of your business and your bottom line. Learn the skills and insights used by successful detectives to connect with people, extract information and evaluate the truthfulness and credibility of what they say and do, because these are not simply detective skills, they are people skills!
"Truth, Deception & Effective Communication" is being presented by LIES, LLC Linguistic Interrogation Expert Services for business owners and leaders on September 17, 2014 from 8:00am to 5:00pm at the beautiful location of Graylyn International Conference Center, 1900 Reynolda Road, in Winston-Salem, North Carolina. Click HERE to register or for more information.