Who want's to be like Santa Claus and know if someone has been good or bad? That means if you are assigned to an investigation as a police officer or detective, you will know if the people you talk with are telling the truth or not. If you are an insurance investigator, you will know if their $175,000 dollar claim is fraudulent or not. If you are in human resources you will know who is telling the truth about that sexual harassment complaint or workplace violence investigation. And if you talk with your child about a particular incident or potential drug use, you will know if they are telling you the truth. To know if someone is good or bad (telling the truth or lying/innocent or involved) you need proper training:
Set a solid foundation with effective interviewing skills:
- BELIEF Interviewing: Develop solid skill-sets with building rapport and establishing baselines; ask effective questions to extract reliable information; look & listen effectively for key details, information and areas to probe; identify topic areas within the narrative; expand the narrative and information through probing questions; and follow up effectively so you know if you have the truth.
Build on your skills:
- Cognitive Interviewing: Learn effective strategies to enhance memory and extract more accurate and reliable information from victims and witnesses. Understand the strengths and weaknesses of human memory so you can maximize the strengths and minimize the weaknesses. Recognize when information is not coming from memory, thus making it less reliable and potentially deceptive.
Refine and develop your interviewing and assessment abilities:
- Investigative Statement Analysis; Truth through what they S.A.I.D.: Further your knowledge and skill and learn to gather and assess information from people effectively and distinguish between truthfulness and deception within language whether it’s written such as statements, transcripts, notes and memos, or orally during interviews, interrogations, and 911 calls. You will gain insight into the individuals thought process and obtain a powerful tactical & psychological advantage during interviews and interrogations and reach accurate conclusions relating to the veracity of the information people provide.